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HP Recommended
HP ENVY 7100
Microsoft Windows 10 (64-bit)

Hi

I am having the worst time of my life with the absolutely stupidest of printer drivers ever.

 

I wanted a printer that could print at home, work with our computers and simply work like any other printer I have had during my life which is:

 

1. Install printer drivers and make sure everything is connected.

2. Print from any of my programs as I see fit including having the printer printing the size of an image I have created and of course printing directly from Photoshop - Mine is old  but honestly
Ok

What I got - A printer driver forcing me to repeat the same steps over and over again - When I finally found a nonadvertising clean driver without the bleeding HP whatever inc - then IT WORKED - UNTIL TODAY when it all started over again until the driver jumps around and then tells me that it is installed - which it is not - and of course it had lost the ability to print from photoshop which it was able to do two weeks ago.

What can I do? It is a printer  - I have never had this kind of trouble with a printer.

Oh yes it prints from the wifes computer - except it makes everything scaled instead of printing the actual size of the picture as it was created and there is not any way to change it in the menus 

I have never experienced anything like this and any suggestions except clean install of my system is appreciated. What I really would like is a real driver file.

Thanks

Magnus

1 REPLY 1
HP Recommended

@MagnusBlund

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.