• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-26-2019 01:04 PM

HP Recommended
Product: HP Envy Photo 7830
Operating System: Microsoft Windows 10 (64-bit)

Hi, I just bought the HP Envy Photo 7830. I installed it from the Android app and printing works from the app. I tried installing it on my Windows 10 pc's but it can't find the printer. I have tried on 3 seperate pc's. I can ping the printer on Hostname and IP Address. I can scan from the printer interface to the pc. I downloaded HP Print and Scan Doctor 5.1 and the printer is found instantly. the test stops on 'Apparaatstatus' I can print a testpage form HP Doctor. The printer is connected by ethernet cable. Has anyone an idea how to proceed????  Thanks, Ronald

 

 

2 REPLIES 2

‎01-27-2019 04:52 PM

HP Recommended

I found the problem. I uninstalled all the software from the W10 pc's, then rebooted and reinstalled choosing not to install the app but just the basic software. (the choice is a bit hidden) Now it works fine.

 

I never understood why printer firms want you to install all the crap software when realy all you need is just the drivers for printing and scanning....

Was this reply helpful? Yes No

‎01-29-2019 11:14 AM

HP Recommended

@RonaldFrank

 

Welcome to HP forums. I see that you were getting issues with installing the printer.

 

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Firmware updates are released to fix the bugs or glitches in the printers or software which consumers come across and report it.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.