HP Envy - both Duplex options result in short side flip

[Cally9]

Set up a new HP Envy printer a couple of days ago. Trying to print double sided with flip on long edge (booklet style). I choose the right option from the Print drop down but it refuses to flip on long edge. I’ve set it as the default option - still flips on short edge. I tried selecting flip on short edge to see what happened - exactly the same. Any (simple!) suggestions please for a not very good with IT person very gratefully received. Thanks. 

[Dragon-Fur]

@Cally9 

Booklet style printing is easy to get wrong; even when it looks like what you are doing is perfectly logical, "something" can go sideways.  

Try / Consider:  Print PDF document in Booklet style

If you can get your document into a PDF format, the following will likely work for you...

If you have not done so, download-save-install the Full Feature Software for your printer.

After the software is installed, Restart the computer and log in.

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT: Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

           Reference:  Adobe Acrobat Reader Learn & Support

Next...

• Open the document in Adobe Reader DC
• Click the print icon
• Set the main menu items, including the selection in Page Size for "Booklet"
• In Properties, select no more than (something similar to) Everyday printing, the Media type (kind of paper), and your paper size.
• Back in the PDF print menu, select the options you need, including the two-sided printing option.
• When everything looks ready, click Print

Example:

Booklet_Print_8740_PDF_2

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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[Cally9]

Hi Dragon-fur, thank you so much for your reply ! I’d already tried printing as a pdf but no joy. I finally tried resetting everything though every way in I could find and it’s sorted. No idea which bit made it behave but I can now print duplex with a long side flip 😊 Just hope it lasts 🤞🤞🤞

[Dragon-Fur]

@Cally9 

You are welcome.

Sometimes it is just a matter of kicking everything hard enough.  🎯

Happy Printing.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.