HP Jet 8035e is locked username/password; factory reset disabled (also asking for user/password

[Drnievesofi]

HP Jet 8035e is locked username/password; factory reset disabled (also asking for user/password and won't recognize the one it had. 

[Max3Aj]

Hi @Drnievesofi,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8035e is locked with a username/password and factory reset is disabled, try these steps.

Use Default Admin Credentials

• Try admin as the username and leave the password blank.
• If that doesn’t work, try the WiFi Direct password (found on the printer label) as the admin password.

Reset via Embedded Web Server (EWS)

1. Find the printer’s IP Address:
   • On the printer's control panel, go to Wireless or Network Settings to see the IP.
2. Enter the IP Address in a web browser on your computer.
3. Go to Settings > Security > Administrator Settings.
4. If you can access it, reset the password or restore settings.

Reset Printer via Service Menu (Semi-Full Reset)

If you can’t access the menu due to the password lock:

1. Turn off the printer.
2. Press and hold Wi-Fi and Cancel (X) buttons.
3. While holding them, turn the printer on.
4. Continue holding until the HP logo appears.
5. This should perform a semi-full reset, which clears credentials.

Perform an NVRAM Reset (For Locked Admin Mode)

If a semi-full reset doesn’t work:

1. Unplug the printer.
2. Press and hold Back (↩) and Power buttons simultaneously.
3. While holding, plug the printer back in.
4. Keep holding for 20 seconds, then release.

I hope this helps.

Take care and have a good day.

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Max3Aj

HP Support