HP LJ200 M276 Scan don't work in windows 10 after update KB4522355 24 oct 2019

[Maurimai]

After installing the update KB4522355 of windows 10,  24 oct 2019

the scanner is not working (scanner not found)

I reinstalled all the drivers of the printer and scanner.

The wia service is working correctly.

The app hp scan don't work (not open)

the only app for scannig that is working is the hp scan and capture.

I need anyway to make working the HP LJ200 M276 Scan.

Can anyone help please?

Thank you very much

Maurizio

[Riddle_Decipher]

@Maurimai 

Welcome to HP Community!

Let's start with running the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: click here

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[Maurimai]

Hi Riddle_Decipher,

thank you for your answer.

I followed all the steps that you suggested but

the problem still remain the same.

The printer is working bur the scan is not.

the HP LJ200 M276 Scan is not working

(connection error with the scanner)

The only app that is working with the scanner is Hp Scan and Capture,

but i need to use the HP LJ200 M276 Scan.

Thank you

[Riddle_Decipher]

@Maurimai Perhaps, you could check if it works with the HP Smart App, 

And upgrade the printer firmware using the steps from this link: Click here

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Maurimai]

Thank you,

the firmware printer is already updated,

With the HP Smart app, the scanner is working, like with tha hp scan and capture app.

The problem is that the scanner is not working with the driver HP LJ200 M276 Scan

In the "Gestione dispositivi" windows said that the driver is working properly but

actually is not working.

The problem is that i can't use the programs that needed to use the driver HP LJ200 M276 Scan,

like i used before, and i have to scan externally and after import the files everytime.

Thank you for your support

Maurimai

[Riddle_Decipher]

@Maurimai  I suggest you create a new user account on windows 10 and check if that helps,

Let me know how that goes.

[ShlomiL]

Hi,

I would also suggest trying below steps and check if that may make any difference:

From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Shlomi

[Maurimai]

@ShlomiL

I did it, but nothing changed.

Thank you.

Maurimai

[ShlomiL]

You’re welcome @Maurimai.

Can you successfully make a color copy from the printer itself.

Is the printer connected via USB or through the network?

Try following the HP Print and Scan Doctor Utility by selecting Fix Scanning, what are the tool results?

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

[Maurimai]

@ShlomiL

The printer is working good. The problem is with the scanner.

When i try with HP Print and scan doctor the result is:

Thank you for your attention.

Maurimai