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HP Recommended
HP Laser MFP 135w

I bought my HP printer in Sri Lanka HP Laser MFP 135W and with that the matching toner was 107A. Right now I moved to Spain and I can not find this toner number anywhere in the shops. The one that was recommended to me is 106A but when I placed it in the printer I'm getting a message that the toner is wrong and I can not use it. Can someone explain to me why? How can I make it work?

1 REPLY 1
HP Recommended

Hi @Kopertowski,


Welcome to the HP Support Community

 

I'd like to help!

 

I understand you moved, and the printer is not accepting the new region cartridges.

 

We need to perform a regional reset on the printer to resolve this issue.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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