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‎11-24-2020 05:20 AM

HP Recommended

I have followed all instructions and cannot get my printer to work with our new router. Can you please send me instructions to reset to factory settings to start over. We have tried everything -- and spent hours trying to get the printer to work, to no avail. Thank you

1 person found this reply helpful
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‎11-27-2020 04:27 AM

HP Recommended

I would sincerely appreciate a response to my initial email (see below).  Thank you. 

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‎12-04-2020 01:42 PM

HP Recommended

I am having the same issue.  Can I get the restore factory setting information as well?

 

Thanks!

 

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‎12-05-2020 07:27 AM

HP Recommended

Hi @mhclassic,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎12-05-2020 08:03 AM

HP Recommended

Sorry, I posted in the thread about HP LaserJet Pro MFP M29w which is the printer I am trying to rest back to factory settings.  Thanks if you can provide me with the proper steps to do so.

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‎12-05-2020 09:39 AM

HP Recommended

I have shared the instructions in a private message, please check your inbox.

 

Keep me posted!

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‎12-05-2020 01:11 PM

HP Recommended

There is nothing in my inbox - I clicked on the envelope at the top right of the page next to the notifications bell and nothing come up. Can you please try again?  Thanks

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‎12-06-2020 04:10 AM

HP Recommended

Could you check now?

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‎12-06-2020 07:30 AM

HP Recommended

Hi Jay. I received an email saying to look for instructions in my inbox, but nothing's there. Can you please send again -- or to my personal email?

 

Thanks,
Jodie

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‎12-06-2020 08:30 AM - edited ‎01-19-2021 07:31 PM

HP Recommended

Hi,

 

This resource shows how to Reset to factory defaults for the HP LaserJet Pro M28 & M29 printers.

 

https://www.youtube.com/watch?v=mG6PQQbyu2M

This is for a network connected printer that is still connected

 

https://www.youtube.com/watch?v=BrCFfDmY030

This is using USB connection, if the network connection is lost, use USB connection to access Device Toolbox through the HP Printer Assistant of the HP FULL software solution. 

 

The HP FULL software solution needs to be installed first:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m28-m31-printer-serie...

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP LaserJet Pro MFP M28w | M29w printer : Restore printer defaults
HP LaserJet Pro MFP M28w | M29w printer : Restore printer defaults
youtube.com/watch?v=mG6PQQbyu2M
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