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    HP Solution Center Adobe Flash player error

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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 11 of 26
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I have followed all instructions and cannot get my printer to work with our new router. Can you please send me instructions to reset to factory settings to start over. We have tried everything -- and spent hours trying to get the printer to work, to no avail. Thank you

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Message 12 of 26
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I would sincerely appreciate a response to my initial email (see below).  Thank you. 

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Message 13 of 26
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I am having the same issue.  Can I get the restore factory setting information as well?

 

Thanks!

 

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HP Support Agent
HP Support Agent
9,141 9,115 614 684
Message 14 of 26
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Hi @mhclassic,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Message 15 of 26
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Sorry, I posted in the thread about HP LaserJet Pro MFP M29w which is the printer I am trying to rest back to factory settings.  Thanks if you can provide me with the proper steps to do so.

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HP Support Agent
HP Support Agent
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Message 16 of 26
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I have shared the instructions in a private message, please check your inbox.

 

Keep me posted!

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Message 17 of 26
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There is nothing in my inbox - I clicked on the envelope at the top right of the page next to the notifications bell and nothing come up. Can you please try again?  Thanks

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HP Support Agent
HP Support Agent
9,141 9,115 614 684
Message 18 of 26
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Could you check now?

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Message 19 of 26
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Hi Jay. I received an email saying to look for instructions in my inbox, but nothing's there. Can you please send again -- or to my personal email?

 

Thanks,
Jodie

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Level 15
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Message 20 of 26
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Hi,

 

This resource shows how to Reset to factory defaults for the HP LaserJet Pro M28 & M29 printers.

 

https://www.youtube.com/watch?v=mG6PQQbyu2M

This is for a network connected printer that is still connected

 

https://www.youtube.com/watch?v=BrCFfDmY030

This is using USB connection, if the network connection is lost, use USB connection to access Device Toolbox through the HP Printer Assistant of the HP FULL software solution. 

 

The HP FULL software solution needs to be installed first:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m28-m31-printer-serie...

 

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
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