11-24-2020 05:20 AM
I have followed all instructions and cannot get my printer to work with our new router. Can you please send me instructions to reset to factory settings to start over. We have tried everything -- and spent hours trying to get the printer to work, to no avail. Thank you
12-05-2020 07:27 AM
I'd like to help!
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
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12-06-2020 08:30 AM - edited 01-19-2021 07:31 PM
This resource shows how to Reset to factory defaults for the HP LaserJet Pro M28 & M29 printers.
This is for a network connected printer that is still connected
This is using USB connection, if the network connection is lost, use USB connection to access Device Toolbox through the HP Printer Assistant of the HP FULL software solution.
The HP FULL software solution needs to be installed first:
Hope that helps!
I am an HP Employee
Although I am speaking for myself and not for HP.
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