HP LaserJet Pro MFP M29w Reset to factory settings

[JodieG]

I have followed all instructions and cannot get my printer to work with our new router. Can you please send me instructions to reset to factory settings to start over. We have tried everything -- and spent hours trying to get the printer to work, to no avail. Thank you

[JodieG]

I would sincerely appreciate a response to my initial email (see below).  Thank you. 

[mhclassic]

I am having the same issue.  Can I get the restore factory setting information as well?

Thanks!

[Jay_G24]

Hi @mhclassic,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

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[mhclassic]

Sorry, I posted in the thread about HP LaserJet Pro MFP M29w which is the printer I am trying to rest back to factory settings.  Thanks if you can provide me with the proper steps to do so.

[Jay_G24]

I have shared the instructions in a private message, please check your inbox.

Keep me posted!

[mhclassic]

There is nothing in my inbox - I clicked on the envelope at the top right of the page next to the notifications bell and nothing come up. Can you please try again?  Thanks

[Jay_G24]

Could you check now?

[JodieG]

Hi Jay. I received an email saying to look for instructions in my inbox, but nothing's there. Can you please send again -- or to my personal email?

Thanks,
Jodie

[greenturtle]

Hi,

This resource shows how to Reset to factory defaults for the HP LaserJet Pro M28 & M29 printers.

https://www.youtube.com/watch?v=mG6PQQbyu2M

This is for a network connected printer that is still connected

https://www.youtube.com/watch?v=BrCFfDmY030

This is using USB connection, if the network connection is lost, use USB connection to access Device Toolbox through the HP Printer Assistant of the HP FULL software solution. 

The HP FULL software solution needs to be installed first:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m28-m31-printer-serie...

Hope that helps!