• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-09-2021 05:19 PM

HP Recommended

Hi! I am having this same issue. I would like to see the reset instructions so I can connect my printer to a new WiFi network. Thank you!

Was this reply helpful? Yes No

‎02-09-2021 07:55 PM - edited ‎02-10-2021 07:59 AM

HP Recommended

Hi @mea1794 

 

Please check out this resource on Reset to factory defaults:

 

https://www.youtube.com/watch?v=o49pTUd6tI0&feature=youtu.be

 

No need to install software, just ensure that the Wifi andf Bluetooth is on for the phone/PC and connect to the Wifi Direct of the printer. (ensure printer wifi is on as well!)

 

Thereafter, use Embedded Web Server to reset the wireless and use the phone to connect the printer to the new network.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎03-08-2021 11:03 AM

HP Recommended

Hello, can you please send me the reset instructions as well for my M29W laserprinter. 

Was this reply helpful? Yes No

‎03-08-2021 11:52 PM

HP Recommended

@Baseball20201, Welcome to the HP Support Community!

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎03-09-2021 06:06 AM

HP Recommended

Kumar, I did not get an email. 

Was this reply helpful? Yes No

‎03-24-2021 08:46 AM

HP Recommended

I have the same issue.  Can you please send me instructions as well?

Was this reply helpful? Yes No

‎03-24-2021 10:12 AM - edited ‎03-24-2021 10:45 AM

HP Recommended

@CarrieGuiney, Welcome to the HP Support Community!

 

Sure, I have sent you a private message. Kindly check the same. 

Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Keep me posted for any other assistance.

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎03-24-2021 10:18 AM

HP Recommended

How do I get the private message?

Was this reply helpful? Yes No

‎03-26-2021 03:07 PM

HP Recommended

hi Jay ! can you help me with my issue? i have no rights to send you a pm.

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Change-country-region-for-Color-LaserJe...

Was this reply helpful? Yes No

‎04-02-2021 11:48 AM

HP Recommended

Can I have reset instructions as well. It is same issue and nothing I do will connect to my new router 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.