• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-19-2020 01:08 AM

HP Recommended

@dias_m

 

To assist you better, what is the issue with the printer for which you wanted to perform a factory reset?

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎07-19-2020 01:19 AM

HP Recommended

Hi!
The screen of panel, always shows me «Energy star» no more!

Was this reply helpful? Yes No

‎07-19-2020 01:35 AM

HP Recommended

Hi!
After I have installed new driver(HP_M177_FW_Update_20180208) on my printer,
MFP M177fw panel doesnt show standart menu.  I see "Energy star".

The recomendation, support give me, doesnt help.
1. I tried press the right arrow and cancel buttons , no reaction.
2. I tried press left bottom position on the black screen and saw "Permanent storage init". But no more action, the sign just lighting without any effect.


Was this reply helpful? Yes No

‎07-19-2020 03:50 AM

HP Recommended

@dias_m

 

In this case, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎07-19-2020 03:59 AM

HP Recommended

I see a lot of people with the same problem here.
I am disappointed by HP support 😟.
Any way thanks

Was this reply helpful? Yes No

‎08-26-2020 03:19 PM

HP Recommended

please, can u also provide instructions to reset the printer?

HP Color Laser MFP 178nw

 

Was this reply helpful? Yes No

‎08-27-2020 12:17 AM

HP Recommended

Hi! The instructions doent help me.
But the HP made up new soft for MFP177 and it solves my problem,
Just look the new software for your printer.


Read here their instructions

 
Thank you! But Ptinter do nothing after " Touch the right arrow button and the Cancel button simultaneously. Hold both the button as you turn the product on." If i press left bottom on the black screen then a I see look at the Photo. This is continous for the long time without changin...
Was this reply helpful? Yes No

‎09-15-2020 07:39 AM

HP Recommended

Can I also receive the instructions for a NVRAM reset for my Laserjet Pr MFP M177fw printer? I have uninstalled/reinstalled, completed a hard reset, etc. and it still does not print.  

Was this reply helpful? Yes No

‎09-15-2020 08:53 AM - edited ‎09-15-2020 08:55 AM

HP Recommended

Hi!
It doesnt help you!
Just download newest software for M177fw.
https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-mfp-m177-series/5303438


HP Color LaserJet Pro MFP M177 Series Firmware Update

20200531 24.0 MB Jul 30, 2020

Was this reply helpful? Yes No

‎09-15-2020 10:00 AM

HP Recommended

I've done that multiple times, didn't work for me. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.