• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-23-2024 08:06 PM

HP Recommended
Product: HP Neverstop Laser MFP 1202w

I have an HP Neverstop Laser MFP 1202w.  It is on my wireless network. I can verify because I can  reach the IP address at 192.168.3.36 through a web browser.

 

I cannot get the drivers installed. The HP Smart software installed through the windows store or as a downloadable .exe searches my network and doesn't find the printer. I manually add the IP address, and it searches the network again but can't find the device.  It continues doing this loop forever.

 

Web browser showing correct IP of the printer

"Driver unavailable""Driver unavailable"Setup over wifi (remember, I can ping the IP)Setup over wifi (remember, I can ping the IP)Found a raspberry pi, but not the printer. I check to add printer manually.Found a raspberry pi, but not the printer. I check to add printer manually.It is already connected to my network; check the box.It is already connected to my network; check the box.Add based on IP address (remember, I can access the web interface over this IP address)Add based on IP address (remember, I can access the web interface over this IP address)Process starts over againProcess starts over againback to adding ip addressback to adding ip addressinfinite loop continuesinfinite loop continuesprocess continues in loop foreverprocess continues in loop forever

1 REPLY 1

‎05-23-2024 08:11 PM

HP Recommended

Some of my screenshots are messed up. If you need me to redo them, let me know. I think the gist is there. It keeps asking for the IP address, I keep giving the IP address, and then it keeps asking.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.