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Locked

‎05-17-2020 12:12 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The HP Smart app cannot find drivers. When I download and install driver directly from HP I get this error:

 

Call to driverpackageinstall returned error 32 for package...

 

...A component of the driver package in the DIFx driver store is locked by a thread or process.

 

The printer worked fine for months without installing a driver directly. This just started. I have uninstalled and reinstalled Smart App. Not sure if it is a Windows update issue or what. 

2 people had the same question
4 REPLIES 4

‎05-17-2020 12:32 PM

HP Recommended

Hi,

Please restart your computer and try reinstalling the HP Software again.

May you see any difference?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎05-19-2020 01:41 PM

HP Recommended

Thank you. I tried to uninstall, restart and reinstall. Still no luck. 

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‎06-16-2020 07:24 AM - edited ‎06-16-2020 07:27 AM

HP Recommended

HELLO HP. This is a new printer. Still no answers on this discussion thread. Really need you to support your product. This is a brand new purchase. It worked for weeks and has not been working since. Have followed all online troubleshooting steps. Need a solution. 

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‎06-16-2020 10:15 AM

HP Recommended

Hi @abdodson

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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