HP OfficeJet 3833 doesn't print at color

[MaurizioDB]

I have a MateBook D 14 Huawei laptop with Windows 11. My HP OfficeJet 3833 printer doesn' t work at color anymore. It doesn' t appear the option "Color" in the preferences window of the printer device. I've tried to disinstall all (also the HP smart application) but then it's impossible to install again the HP smart app because it appears an error ("The app can't be updated when it's open", but this is very strange because I've disinstalled the app!). So I installed again the printer not using the HP Smart application, but the result in the end is always the same: the printer doesn't print any file at color. Is it possible to solve this problem? Thank you

[ferRX]

Hi @MaurizioDB ,

Please try to install with the next driver:

>> Officejet 3830 - basic driver - Windows

* Click YES button  to say thanks, 

* Click Accepted Solution if the question is answered.

.

Best regards, Buon pomeriggio

ferRX.

[MaurizioDB · Accepted solution]

Thanks FerRX...I tried with your solution but it didn't work..it seems that the problem was solved by a root uninstall and then a new installation by HP Smart app (it was possible to re-install again by deleting it also in another pc with the same Microsoft account...).

Now the color printing seems to work again...I hope the problem doens't happen anymore. 

Thank you

[ferRX]

Ok, 😊nice to know you have found a solution doing a root uninstall and then install again.

Best regards, Buon pomeriggio

ferRX.