HP OfficeJet Pro 8710 won't print colour in macOS 10.12 or 10.13, but will from 10.11 and Windows 10

[Sean111111]

Hi all,

I have a brand new HP OfficeJet Pro 8710.  I've configured it to be a network device on our office LAN.

In Windows 10 and macOS 10.11, I just let the OS auto-fetch the printer drivers and I'm able to print in colour.  All is well.

On macOS 10.12 and 10.13 (on several different Macs), I can only print in black and white.  The standard print dialog doesn't even have options to turn colour on/off.  I tried also installing the 'HP Easy Start' software, but that didn't help.

Before I return it for a refund, I'm wondering if anyone else has run into this issue.

Thanks,

Sean

[sandytechy20 · Accepted solution]

@Sean111111

Welcome to HP forums, I see that you are unable to print in color from Mac.

I am eager to assist.

Reset the printer

1. Make sure the printer is idle, not making any sounds, before continuing.

2. With the printer turned on, disconnect the power cord from the rear of the printer.

3. Unplug the power cord from the wall outlet.

4. Wait at least 60 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the printer.

7. If the printer does not turn on by itself, press the Power button  to turn it on.

Update the printer firmware

Here is the HP document to update the printer firmware:- Click here

Delete the existing print queue and add the printer

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

      NOTE:

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select the name of your printer (if available) or AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

7. Try printing again.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Keep me posted.

Cheers.

[Sean111111]

So it turns out the problem was that AirPrint was disabled on the printer, and apparently it absolutly needs to be on for macOS to print colour.  Weird.

[KrazyToad]

@Sean111111

I'm glad you got this issue sorted out

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😊