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‎08-18-2023 03:53 PM

HP Recommended

I'm in the same situation. 

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‎08-19-2023 11:42 AM

HP Recommended

Update: I did install a new HP black ink cartridge a few months ago. All of the ink cartridges are HP and the printer recognizes them as so. Everything worked fine until a few days ago.

 

Following the suggestions of the previous posts, I used the HP Smart web interface to turn off the auto updates. I also noticed that the HP Smart Ink was turned on, even though I have never used the Smart Ink option. I turned it off.

 

Hopefully, this temporary fix will work in the short term. I would like to be able to get firmware updates in the future.  HP needs to fix this problem as soon as possible. 

 

In general, I have been very happy with this printer. I would like to continue to be. 

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‎08-19-2023 12:13 PM

HP Recommended

I am having the same issue. Unplugging the printer for a day and putting the cartridge back did not help.

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‎08-19-2023 12:18 PM

HP Recommended

How to you get to the HP Smart web interface? Thanks Brian

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‎08-19-2023 12:50 PM

HP Recommended

I am unable to disable automatic downloading in HP Smart. Options grayed out and the autmatic update button is selected. How did you disable automatic updating?

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‎08-19-2023 12:52 PM

HP Recommended

This didn't work for my 9025.

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‎08-20-2023 05:52 AM

HP Recommended

Bino295_0-1692532269016.png

I am told to go to printer settings at the top to get to the GUI, I do not see it. Am I in the correct place?

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‎08-20-2023 08:24 AM

HP Recommended

I see advanced settings in the gui menu you show displayed, I suggest you find your way through that sub menu to disable updates.

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‎08-20-2023 09:26 AM

HP Recommended

Here is what's in advanced settings.

Bino295_0-1692545190562.png

 

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‎08-20-2023 10:58 AM

HP Recommended

Same issue. HP needs to resolve.

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