HP Officejet 4622 Program and Windows 10

[kslipe]

I have recently re-imaged my HP Elitebook laptop and have installed my HP Officejet 4622. However, the printer program will not run on my computer. The USB connection works and I can print a test page fine from the printer settings, but the progam will not open. I have uninstalled and reinstalled numerous times to no avail. I need the scanner part of the program mostly.

[Kumar0307 · Accepted solution]

@kslipe

Welcome to the HP Support Community!

Power resetting the printer and reinstalling the drivers may resolve this issue. Let us try these steps: 

Step 1:  Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Step 2: Clean uninstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Step 3: Click here to download HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Alternatively, Use HP Smart app to print and scan from your Windows 10 computer.

Click here to download and know more.

Let me know how this goes.

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