HP Officejet 6500 won't print

[AMTLyne]

I have a HP Pavillon laptop, Window 10- 64 bit.  My printer which is HP Officejet 6500A Plus has been giving me printer errors for the last few months... which now has stopped printing.  Too many printing errors.  It won't print pdf files, won't print .img.pdf file.  It won't print anything that has more than one paragraph on it.  I have all the drivers updated, software updated... even removed the software and downloaded from your website the new software update & drivers for windows 10. 

Now when I tried to installed my printer wirelessly... the Add a devide or even the Print and Scan Doctor cannot add my printer as they find something wrong with the IP address or they cannot find my printer.

I have double checked the IP address, my laptop IP and my router IP... all within one digit difference.  IE:  laptop ip: 192.168.0.13; printer ip: 192.168.0.12, etc.

I have no cable for the printer to connect directly to my laptop.  I turned off all my security software, restarted all ( router, laptop and printer).  Same problem.  Unable to installed the printer software to my laptop.

Would appreciate any help or assistance with this.  Thanks

[Rainbow23]

@AMTLyne, welcome to the HP forums! It is a great way to post questions and find resolutions by working with specialists in the HP community.

I greatly value your relationship with HP. You are a valued HP customer and we appreciate you for doing business with HP.

I understand that you are facing issues with installing the printer on the wireless network.

It’ll be a great pleasure to assist you with this.

Please follow the steps from the link: Printer Not Found During Network Driver Setup (Windows)

Hope this helps. Let me know how this goes. Take care now and have a good day.

[AMTLyne]

Thank you, will try your solution and get back to you. 

[Rainbow23]

@AMTLyne, You are welcome. 

Please follow the solution and let us know the results.

Have a good day ahead.
Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

[AMTLyne]

Okay... follow all the direction as per the link....downloaded software again... close router, close printer, restart both... run the program again... would see the printer, but having problem communicating.   Did the closing actionc again... restart and this time it work.  Thankfully it work....

Grateful....thank you. 

[Rainbow23 · Accepted solution]

@AMTLyne, you are welcome.

I am happy to know that the issue has resolved and the printer is working fine.

I also appreciate your time and patience in following the steps which resolved the issue with the printer.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.