HP Officejet 8025e won't finish installation

[SQuirk]

I have spent two days trying to get this printer to complete installation (macbook and iphone).  I get errors on the printer, I get errors on the HP SmartApp.  The most consistent error is: UA_400_EB000U0410, unable to register the printer to your account

I have restored the printer to factory default twice and followed the app install procedures.  Still won't complete installation.  

[Nal_NR]

Hi @SQuirk,

Welcome to the HP Support Community. 

I understand that you are facing issues with installation.  I'd like to help!

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow the steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to the Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go running window, type – “c:/programdata” – Go to the Hewlett Packard folder, and remove any printer-related folders & files.

To reinstall, click here.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Nal_NR]

Hi @SQuirk,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.