HP Officejet Pro 9010 series - problem; wireless available but no print out; queu ok

[BSP2]

The  problem is the missing  printout

Test for wireless-network  on the printer was successfull

also the test  report    HP >Konfigurationsseite was ok

The wireless test form my iPhone was also succesfull,

also the print out

But no print out when I started the  print

form my notebook ACER

What is to do ?

[BSP2]

no feedback now to my question

Let me know it

Kind regards

Eberhard Spahlinger

[TaraC]

Hi there,

Did you download the driver for your printer to your Acer notebook?  If not, you can go to 123.hp.com and search for "HP Officejet Pro 9010 All-in-One Printer".  Click on that printer name and it will walk you through the setup/install.

If you have already done that, is your Acer notebook connected to the same wireless network as your printer?   Some routers have both a 2.4GHz band and a 5GHz band.  For example, if your notebook is connected to the 5GHz band and the printer is connected to the 2.4GHz band then they won't talk to each other.  Make sure they are both connected to the same band.

**I am an HP employee.  I am speaking for myself and not for HP.

[BSP2]

Hi  Tara,

thank you

how  I  can find this   GHZ number

- in the printer display

- in the ACer PC

Kind regards

Eberhard

[TaraC]

Hi Eberhard,

The best way is to check your router specifications.  Here's is some general information that I found on another site:  

"Depending on the Wi-Fi router model, there are a couple of different ways to tell if your router is dual band. The best way is to look up your router’s model on the manufacturer’s website. Some wireless routers even have dual band written on the router itself or on the packaging that it came in.

Another way to tell, without looking up your wireless router model, is to look at your Wi-Fi network’s name (SSID). Your Wi-Fi router may be broadcasting two networks, with different names to indicate the 2.4 GHz and 5 GHz bands. This is a good sign that you have a dual band router. Each router will name the 2.4 GHz and 5 GHz bands differently, but you can generally tell just by looking. For instance, the 5 GHz network may have 5, 5G, or 5GHz as part of its name. The other may have 2, 2.4G or 2.4GHz as part of its name. So if you’ve named your Wi-Fi network “Home”, you might see Home5 and Home2 in the list of available wireless networks.

It’s also possible that your router is a dual band wireless router that is currently set to broadcast only in one band, meaning that you will only see one network name. Seeing one network name doesn’t necessarily mean that your router isn’t dual band. You need to check your router’s manual or the support section of their web site to be sure.

If your router is dual band, the manual or manufacturers web site will have instructions for how to set it to broadcast on both 2.4 GHz and 5 GHz bands."