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‎06-24-2026 10:16 AM

HP Recommended

I'm having issues scanning from the ADF using the control panel, scans aren't coming through. Scan from the flatbed through the control panel are coming through, though.

This issue reoccurs from time to time.
Every time this has happened, I've applied the following solution (https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-Officejet-9012e-Scans-from-ADF-not-getting-...😞
• From the Start menu click the Gear icon, select Apps, and uninstall the HP Basic Device Software for your printer.
• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes.
takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G"
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

 

Today, I tried reinstalling the software, but both the HP Easy Start installation (version 17.4.21 from 27 May 2026, 24.4 MB) as well as the offline HP Easy Start installation version (49.10.4644 from 12 April 2022, 310 MB) failed. They both stop at an empty white screen.

How can this be solved?  

Reply
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