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‎06-16-2020 02:57 PM

HP Recommended
Product: ExaHP Photosmart 7510 all in
Operating System: iOS

Trying to connect my iPad  Pro to my HP Photosmart 7510. I pad requires Air Play. This printer does not appear to be compatible without an upgrade. Is it possible to upgrade?

1 REPLY 1

‎06-21-2020 08:53 AM

HP Recommended

@Ac_82

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

We need to check few details first and we could try adding the printer as Airprint

 

- Do you have any Anti-virus software installed on your MAC? If you do, please deactivate it for now.


- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Next download and use the HP Smart App and let me know how it goes

 

Link: https://support.hp.com/in-en/document/c03561640

 

Keep me posted how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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