HP Photosmart 7520 Can’t install firmware upgrade for web services

[esmallmeadow]

Greetings,

My HP Photosmart 7520 will not upgrade its firmware beyond version 1409AR. I got the printer from someone who never updated it because they never used web services with it. When it got it, I immediately started the process of updating it, and it updated several times successfully up to the 1409AR firmware. Since installing this firmware, it cannot seem to access any further updates automatically. I have also tried to download and install the latest firmware manually using HP’s support tools and nothing has worked thus far. Any help would be greatly appreciated! 

[A_Gayathri]

Hi @esmallmeadow,

Welcome to the HP Support Community

I understand you are facing an issue  Can’t install a firmware upgrade for web services with your HP Photosmart 7520 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

Hope this helps! Keep me posted. 

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