HP Printer Assistant Will Not Open Scan Dialog

[Wonderstares]

I downloaded the HP Printer Assistant program on my computer in order to scan documents into a PDF that can be saved on my computer. Halfway through the process, the scan dialog box became unresponsive and I was forced to close out of it. When I attempted to re-open the scan dialog box, no new windows were opening and nothing was popping up indicating an error; the scan dialog box will simply just not open anymore. 

I attempted to uninstall and re-install the program; however, this did not fix the issue. The scan dialog box will still not open up. 

I am unable to scan directly from the HP Deskjet 2652 as there is there button to do so (from my knowledge). Without being able to open this scan dialog box, I am unable to complete my document scanning. 

My computer is connected wirelessly to the internet. I have my printer direcly plugged into my computer USB port. 

Any help is much appreciated!

Cheers

[greenturtle · Accepted solution]

Hi @Wonderstares

Thanks for using the HP Support Community.

Can you try this standalone scan software:

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

For more scanning tips, click here.

Hope that helps!

[Wonderstares]

Thank you so very much for the quick response! This solution worked perfectly. 

[greenturtle]

Hi @Wonderstares,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[Johnfromsandieg]

HP Scan Extended does not open after download and following your instructions. What might I be doing wrong?