HP Printer Envy 7858 doesn't complete startup. Freezes every time it is powered on.

[DevamBay]

My HP printer started freezing during the power boot. I tried removing the power cord, wait for 2 minutes and powering it on. Every time is freezes during initial boot and the LCD screen is stuck with just HP symbol. How do I do a master reset ?

[A_Gayathri]

Hi @DevamBay,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer Envy 7858 doesn't complete startup. Freezes every time it is powered on.. Not to worry I will help you to get a resolution to resolve the issue.

Let's try these steps to resolve the issue: 

Hard Reset: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Perform Firmware Update: Follow steps from the link

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DevamBay]

HI @gaya1239,

All the above steps are mentioned in other replies too. I have already tried that and it doesn't work at all. Please help fix the issue. Is there any way the printer can be reset so that it can complete the initialization correctly. 

[A_Gayathri]

Hi @DevamBay,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[DevamBay]

@Gaya1239,

there was no personal message sent to my inbox. Kindly resend the details. My inbox is empty and there are no instructions sent as suggested in your reply

[Rainbow23]

Hi @DevamBay,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[Gtopel]

I have the exact same issue and have tried the same power fix but still won't boot up. Please help.

GT