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‎09-18-2025 02:14 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

HP Smart shows HP Officejet pro 6970 printer offline but it prints OK but won't scan.

 

Have plugged and unplugged printer and computer but still same.

Previously had same problem with wifi printing (also turned modem off and on) to no avail so changed to wired, but same problem.

Thoughts?  I

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2025 05:18 PM

HP Recommended

Hi @miketv1 

Maybe the full drivers are missing and need to download to have scan option.

 

Download drivers and then install from the next link:

>> https://ftp.hp.com/Officejet_6970_Full_Webpack.exe

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎09-18-2025 05:18 PM

HP Recommended

Hi @miketv1 

Maybe the full drivers are missing and need to download to have scan option.

 

Download drivers and then install from the next link:

>> https://ftp.hp.com/Officejet_6970_Full_Webpack.exe

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
Was this reply helpful? Yes No
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