HP Printer won't connect to Wifi

[kats4444]

My HP Office jet Pro 7740 is stuck on a Wifi setting that I want to change.  My printer as well as the link on my computer says all of those features are locked out by the person who set up the printer.  I am the person that set up my printer and I don't think I would have locked myself out.  It doesn't ask me for any kind of administrator passwords so I am at a loss how to fix it. 

on top of that I got a new computer so I thought that might fix the problem but the wifi setting is in the printer so that didn't work.  I deleted the wifi connection from my computer but now my printer is offline and the feature to put it back om wife is one of the ones I am locked out of. 

Does anyone know how I can fix this or I just have a pretty expensive paperweight.  Thanks for any help you can provide.

[Jay_G24 · Accepted solution]

Hi @kats4444,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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