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‎09-18-2023 12:31 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

Since upgrading to Windows 11, scanner is not connected.  Have gone through the driver updates, uninstall, reinstall, etc etc etc, nothing changes. Any ideas that I haven't tried. I've done everything available on the HP support pages for this program and issue, nothing is working. Time for a new printer or what?

1 person had the same question
3 REPLIES 3

‎09-21-2023 10:57 AM

HP Recommended

@BJH2101
 

Welcome to the HP support community.

 

I understand that you are unable to scan, I am glad to assist you.

Uninstall and reinstall the printer using the HP Smart app to fix the issue

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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‎09-21-2023 11:12 AM

HP Recommended

I had performed this procedure multiple times to no avail. I went back and uninstalled any app associated with HP. Removed the device, removed the scanner and restarted several times. The last time I tried, I disconnected the power, deleted the wireless connection and used a cable for connection. I reinstalled everything and it is printing and scanning now. Haven’t tried printing from a smart phone.

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‎09-24-2023 03:59 PM

HP Recommended

@BJH2101 

 

Good to know that the issue is resolved.

Feel free to contact us in the future of you need any assistance.

Sandytechy20
I am an HP Employee

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