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‎04-13-2021 07:50 AM

HP Recommended
Product: HP Smart APP
Operating System: Microsoft Windows 10 (64-bit)

Keep trying to download HP Smart. get sent to microsoft store, find the app, download it but then the HPAiO Remote app gets installed, which is for a mobile device not a desktop. 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2021 10:39 PM

HP Recommended

HP Smart is supported on Windows 10 1803 (Build 17134) and later, therefore it won't install.

 

Please update your operating system and then you may install HP Smart:

https://support.microsoft.com/en-us/windows/update-windows-10-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎04-13-2021 11:42 AM

HP Recommended

Hi,

Please clarify your exact Windows 10 Version, as listed within the Windows Specifications section of the OS information as listed below:

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-15-2021 09:34 PM

HP Recommended

Windows 10

Version 1703

OS Build 15063.1387

64-bit operating system, x64 based processor

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‎04-15-2021 10:39 PM

HP Recommended

HP Smart is supported on Windows 10 1803 (Build 17134) and later, therefore it won't install.

 

Please update your operating system and then you may install HP Smart:

https://support.microsoft.com/en-us/windows/update-windows-10-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-16-2021 09:21 PM

HP Recommended

That did it! my computer kept failing at the update until i updated the Realtek Bluetooth - then we made progress.  Thanks!

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