HP Smart App [edited]

[Benzene30]

Does anyone have trouble with the HP Smart app? Even though my computer and printer say they're connected to wifi, the app does not recognize that wifi is connected and doesn't want to work. It's so frustrating!

[Hawks_Eye]

Hi @Benzene30 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I hear your frustration with the HP Smart app, especially when:

The printer and PC are clearly connected to Wi-Fi, but

The HP Smart app says the printer is offline or not connected. 

How to Fix It (Step-by-Step)

1. Check Local Network Access Permission (Windows 11)

Open Settings > Network & Internet > Wi-Fi > Your Network > Private/Public

Make sure it's set to Private Network.

HP Smart needs local device discovery, which public networks block.

 

2. Temporarily Disable Firewall/Antivirus

Just for testing, disable Windows Defender Firewall or third-party antivirus/firewalls (e.g., McAfee, Norton).

Then restart HP Smart and check if it finds your printer.

 

3. Reset HP Smart App

Option 1: Reset Cache

Go to Settings > Apps > Installed apps > HP Smart

Click Advanced Options > Reset

Option 2: Uninstall and Reinstall

Fully uninstall HP Smart.

Reinstall from Microsoft Store: HP Smart – Microsoft Store

 

4. Check Mesh Network or Dual Band Wi-Fi

If you're using a mesh router (like Google WiFi, Eero, etc.), or have 2.4GHz and 5GHz split, try:

Ensuring printer and computer are on the same band (preferably 2.4GHz)

Assigning static IP to the printer in your router settings

Or turn off band steering temporarily to test

Let me know what you’ve already tried — I can help troubleshoot more deeply based on your setup (mesh, dual band, Windows/Mac, etc.). You're definitely not the only one dealing with this!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye