• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-19-2023 05:53 PM - edited ‎02-19-2023 05:54 PM

HP Recommended
Product: HP OfficeJet 6958 All-in-One Printer

I had a brief power outage last week and ever since then my two HP printers HP6958 & envy Pro 6455) show offline and cannot get them back online. I tried the HP smart app diagnose and fix feature. It cannot locate my printers. Both printers are connected to my wifi. I tried deleting and re-installing, but cannot install now as if it refuses to locate. I shot off the printers and my Mac and re-started them to no avail. any suggestions much appreciated.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2023 02:37 AM

HP Recommended

         Hello Mechas,

 

From HP Smart, right-click the printer and select Forget Printer.

Now click the plus sign and follow the steps on screen to re-add the printer.

 

Mayo you see any difference?

 

Thanks for coming back for more infos.

 

                                    Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

                 Best regards,

                        

                      

                       

Bernard42.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎02-20-2023 02:37 AM

HP Recommended

         Hello Mechas,

 

From HP Smart, right-click the printer and select Forget Printer.

Now click the plus sign and follow the steps on screen to re-add the printer.

 

Mayo you see any difference?

 

Thanks for coming back for more infos.

 

                                    Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

                 Best regards,

                        

                      

                       

Bernard42.
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.