HP Smart Friend - is this really an HP owned service?

[Kimba13]

Every time I call Smart Friend for help, either their systems are down, they hang up on me, or they take 2 hours to try and solve a problem I end up solving on my own.  I am beginning to question if this really a legit service.  I feel like it may be a scam because this crap should not be happening.  Any have any thoughts on this?

[ReverseTalk]

Hello! I am sorry to hear about your experience with HP SmartFriend. It is, indeed, an HP service. Read more here:

http://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

[AlexisC]

Hello,

I am sorry to hear you are having issues connecting with HP Smart Service.

Yes, HP Smart Friend is a HP Consumer Service.

Benefits are :

• Help with software problems and error messages
• Installation, setup, troubleshooting and performance optimization
• Learn how to protect and back up your photos and documents
• Virus, spyware, and malware removal

• Help with managing your smartphone, tablet, or other device from your computer
• Protection from online threats and social media privacy exposure
• Wireless printer and network connection troubleshooting
• General how-to’s, tips ,and tricks

Questions? Call  1-844-814-1800

Please review the HP Smart Service Terms and Conditions

http://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4AA6-7504ENUS

Did this reply resolve your post or question?

If yes, then share the good news! Let others know this reply was helpful by accepting this solution.
You can also show your appreciation by giving kudos.

We appreciate your feedback. It's what keeps our community such a helpful, vibrant place for our members.

Thanks for being a member!