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‎01-29-2023 07:20 AM - last edited on ‎01-29-2023 09:17 AM by Retired

HP Recommended

HP Smart Tank 7301  Error Message "E4"  I installed ink completely but the carriage does not move to center and stop (as indicated in instruction manual) and I cannot install printheads.   The error message indicates that there is a paper jam but that is incorrect as no paper was installed nor was there paper in the brand new printer.  I am in Cuba with the printer (originally from U.S.A. where I bought printer) and although I have tried contacting support virtually, I do not get any help. When I return to U.S.A. I am going to return this useless overpriced printer that only gives problem after problem.  It should not be so difficult to get a brand new printer working!

2 people had the same question
1 REPLY 1

‎01-30-2023 08:59 AM

HP Recommended

@Marissa1967

 

Welcome to the HP support community.

 

I understand that you are getting E4 error message, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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