HP Smart app set up problems

[Ravensar]

I'm trying to set up a printer in HP Smart and the printer isn't being found.  I followed the prompts and it's saying that I have an incorrect password.  Note: The printer is connected to the WiFi and I can print from my computer, but I need to scan a document TO the computer.  Seems like I can't go that direction if the HP Smart app isn't working?

[Bernard42]

          Hello Ravensar,

Install HP Smart app to complete setup and support

HP Smart will help you:

• Install printer software and drivers
• Create an HP account and register your printer
• Connect your printer to Wi-Fi, load paper, and install cartridges

After installation, you can use the HP Smart software to print, scan and copy files, print remotely, sign up for instant ink* and more.

NOTE:

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• If you are asked to sign in to a Microsoft Store account, you can either sign in, create one or close the sign in screen and continue to install HP Smart.
• HP Smart is compatible with Windows 11 and Windows 10 version 1809 or higher. HP values that updated operating systems offer our users increased security and privacy protection.

*Limitations might apply. May not be applicable to all country/regions.

Install

 

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