HP Smart displays blank screen

[315nekpopj]

I was going to scan using HP Smart when a blank screen was displayed. Nothing else.

[A_Gayathri]

Hi @315nekpopj,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand HP Smart is displaying a blank screen when attempting to scan with your HP ENVY Inspire 7255e printer, try these steps to resolve the issue:
 

1. Restart HP Smart and Your Computer

• Close HP Smart completely (ensure it’s not running in the background).
• Restart your computer and reopen HP Smart to see if the issue is resolved.

2. Check for HP Smart Updates

• Open the Microsoft Store and check if there’s an update for HP Smart.
• If there is, install the latest version of HP Smart.

3. Run the Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot.
• Select Additional troubleshooters and run the Printer troubleshooter.

4. Reinstall HP Smart

• Uninstall HP Smart from your computer.
• Download and reinstall HP Smart from the Microsoft Store.

5. Update Printer Drivers

• Go to the HP Support website and download the latest drivers for your HP ENVY Inspire 7255e printer.
• Install the updated drivers and restart your computer.

6. Check Windows Firewall or Antivirus

• Sometimes firewall or antivirus settings can block HP Smart. Temporarily disable your antivirus or firewall and see if HP Smart works.
• If it works, add HP Smart as an exception to your antivirus or firewall settings.

7. Clear HP Smart Cache

• Press Windows + R, type %appdata% in the Run dialog, and press Enter.
• Navigate to the HP Inc. folder and delete the HP Smart cache.
• Restart HP Smart.

8. Use HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.
• Use it to diagnose and fix any connection or scanning issues.

Refer to this document: HP ENVY Inspire 7255e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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