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HP Recommended
HP ENVY Inspire 7255e All-in-One Printer
Microsoft Windows 10 (64-bit)

I was going to scan using HP Smart when a blank screen was displayed. Nothing else.

1 REPLY 1
HP Recommended

Hi @315nekpopj,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand HP Smart is displaying a blank screen when attempting to scan with your HP ENVY Inspire 7255e printer, try these steps to resolve the issue:
 

1. Restart HP Smart and Your Computer

  • Close HP Smart completely (ensure it’s not running in the background).
  • Restart your computer and reopen HP Smart to see if the issue is resolved.

2. Check for HP Smart Updates

  • Open the Microsoft Store and check if there’s an update for HP Smart.
  • If there is, install the latest version of HP Smart.

3. Run the Windows Troubleshooter

  • Go to Settings > Update & Security > Troubleshoot.
  • Select Additional troubleshooters and run the Printer troubleshooter.

4. Reinstall HP Smart

  • Uninstall HP Smart from your computer.
  • Download and reinstall HP Smart from the Microsoft Store.

5. Update Printer Drivers

  • Go to the HP Support website and download the latest drivers for your HP ENVY Inspire 7255e printer.
  • Install the updated drivers and restart your computer.

6. Check Windows Firewall or Antivirus

  • Sometimes firewall or antivirus settings can block HP Smart. Temporarily disable your antivirus or firewall and see if HP Smart works.
  • If it works, add HP Smart as an exception to your antivirus or firewall settings.

7. Clear HP Smart Cache

  • Press Windows + R, type %appdata% in the Run dialog, and press Enter.
  • Navigate to the HP Inc. folder and delete the HP Smart cache.
  • Restart HP Smart.

8. Use HP Print and Scan Doctor HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor.
  • Use it to diagnose and fix any connection or scanning issues.

Refer to this document: HP ENVY Inspire 7255e All-in-One Printer User manual 

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.