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- HP Smart displays blank screen

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1 REPLY 1
09-10-2024 09:46 PM
Hi @315nekpopj,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand HP Smart is displaying a blank screen when attempting to scan with your HP ENVY Inspire 7255e printer, try these steps to resolve the issue:
1. Restart HP Smart and Your Computer
- Close HP Smart completely (ensure it’s not running in the background).
- Restart your computer and reopen HP Smart to see if the issue is resolved.
2. Check for HP Smart Updates
- Open the Microsoft Store and check if there’s an update for HP Smart.
- If there is, install the latest version of HP Smart.
3. Run the Windows Troubleshooter
- Go to Settings > Update & Security > Troubleshoot.
- Select Additional troubleshooters and run the Printer troubleshooter.
4. Reinstall HP Smart
- Uninstall HP Smart from your computer.
- Download and reinstall HP Smart from the Microsoft Store.
5. Update Printer Drivers
- Go to the HP Support website and download the latest drivers for your HP ENVY Inspire 7255e printer.
- Install the updated drivers and restart your computer.
6. Check Windows Firewall or Antivirus
- Sometimes firewall or antivirus settings can block HP Smart. Temporarily disable your antivirus or firewall and see if HP Smart works.
- If it works, add HP Smart as an exception to your antivirus or firewall settings.
7. Clear HP Smart Cache
- Press Windows + R, type %appdata% in the Run dialog, and press Enter.
- Navigate to the HP Inc. folder and delete the HP Smart cache.
- Restart HP Smart.
8. Use HP Print and Scan Doctor HP Print and Scan Doctor
- Download and run the HP Print and Scan Doctor.
- Use it to diagnose and fix any connection or scanning issues.
Refer to this document: HP ENVY Inspire 7255e All-in-One Printer User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
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