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HP Recommended
When I try to set up my printer using the app, I select the printer and the app says "Select a Different Printer". Please see below. If the printer isn't on, then HOW is it even being detected? I've spent HOURS trying to figure this out. I'm about to pull out my hair.
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hi,
Thanks for using the HP Support Community.
Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-9010-all-in-one-printer-...
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
This resource will be a good reference:
https://www.youtube.com/watch?v=l8dSpWOdRZM
These tips on the printer usage will be useful.
Hope that helps.
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to Unbox, Setup (Load cartridges & paper) & Connect to a wireless network using the HP Smart for ...
HP Recommended
Hi,
Thanks for using the HP Support Community.
Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-9010-all-in-one-printer-...
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
This resource will be a good reference:
https://www.youtube.com/watch?v=l8dSpWOdRZM
These tips on the printer usage will be useful.
Hope that helps.
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to Unbox, Setup (Load cartridges & paper) & Connect to a wireless network using the HP Smart for ...
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HP Recommended
HP Recommended
Hi,
Once the HP FUL software is installed, you can use it to scan or print - no need to use the HP Smart.
Example on scan using the HP FULL software :
https://www.youtube.com/watch?v=c033hQXNF-A
Hope that helps!
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to scan a 2-sided document using the Automatic Document Feeder & the Flatbed Scan Glass on the HP
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HP Recommended
HP Recommended
Hi @incognitoman ,
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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