HP Smart does not start on my Pixel 9 Pro

[Silicoid]

I have a new Pixel 9 Pro. I installed the HP Smart app and started it. It asks for notification permission and then I just get a white screen with a blue rotating circle.

I already uninstalled and installed again. I also restarted my phone. 

[Irfan_06]

Hi @Silicoid,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with using HP smart app for your printer on your phone.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- Is this the first time you are using the HP smart app on your phone?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Silicoid]

Hi

The printer is a HP Color LaserJet MFP M180nw (C5C44E) and it is working fine. I can print from my laptop without issues. No error messages. The HP Smart app. is working on my old Pixel 7. It simply doesn't start on my Pixel 9 Pro running Android 15. As I said, after I start the app, I get a popup to allow notifications. I allow that and then I only get a white screen with a rotating blue circle.

[Irfan_06]

Hi @Silicoid,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Silicoid]

While I appreciate that you try to help, you are still talking about the printer. The printer is NOT the problem.

The HP smart app does not start at all.

[Irfan_06]

Hi @Silicoid,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support