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‎01-03-2021 04:47 AM

HP Recommended
Product: HP Deskjet 2540
Operating System: macOS 10.15 Catalina

I am running a Mac with a recent installation of Sur.  I received notification of updates from the App Store but the Smart Desktop would not install.  

 

I have followed instructions for a failed install and run the uninstall file as suggested, but now cannot reinstall the software at all from neither HP's own download section or the App Store.  I now have no printer connected to my computer!

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2021 12:24 PM

HP Recommended

@patsyc47

 

Welcome to the HP support community.

 

Follow these steps to uninstall and reinstall the HP smart app on your Mac to fix this issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-31-2021 12:24 PM

HP Recommended

@patsyc47

 

Welcome to the HP support community.

 

Follow these steps to uninstall and reinstall the HP smart app on your Mac to fix this issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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