cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
SlippySlope
Level 2
11 6 2 0
Message 1 of 2
164
Flag Post

Solved!

HP Smart for Mac version is not working

HP Recommended

Suddenly, HP Smart for Mac version 13.3.0 is not working (I should say, it works but with a new screen and it tells me I must have an HP account in order to scan with my printer using HP Smart). Below are my screenshots. (I have the latest version Safari...just updated on 1/11/22)...any suggestions will be appreciated because I use my Officejet Pro 9015 to scan A LOT !!! - maybe more than I use it to print. I downloaded HP Easy Scan last night but it's pretty lame. HP Smart was great...it worked perfectly...until they screwed it up.

Screen Shot 2022-01-25 at 8.25.14 AM.png

Screen Shot 2022-01-25 at 8.25.36 AM.png

Screen Shot 2022-01-25 at 8.25.52 AM.png

 

Screen Shot 2022-01-25 at 8.27.22 AM.png

1 ACCEPTED SOLUTION

Accepted Solutions
SlippySlope
Author
Level 2
11 6 2 0
Message 2 of 2
Flag Post
HP Recommended

Update: I did a "Safe Mode Restart" (which deletes font caches, kernel cache, and other system cache files) and then did a fresh restart and it solved the issue. I was was able to login to my HP account and HP Smart worked fine.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
SlippySlope
Author
Level 2
11 6 2 0
Message 2 of 2
Flag Post
HP Recommended

Update: I did a "Safe Mode Restart" (which deletes font caches, kernel cache, and other system cache files) and then did a fresh restart and it solved the issue. I was was able to login to my HP account and HP Smart worked fine.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation