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‎01-25-2022 08:39 AM

HP Recommended

Suddenly, HP Smart for Mac version 13.3.0 is not working (I should say, it works but with a new screen and it tells me I must have an HP account in order to scan with my printer using HP Smart). Below are my screenshots. (I have the latest version Safari...just updated on 1/11/22)...any suggestions will be appreciated because I use my Officejet Pro 9015 to scan A LOT !!! - maybe more than I use it to print. I downloaded HP Easy Scan last night but it's pretty lame. HP Smart was great...it worked perfectly...until they screwed it up.

Screen Shot 2022-01-25 at 8.25.14 AM.png

Screen Shot 2022-01-25 at 8.25.36 AM.png

Screen Shot 2022-01-25 at 8.25.52 AM.png

 

Screen Shot 2022-01-25 at 8.27.22 AM.png

 

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2022 09:41 AM

HP Recommended

Update: I did a "Safe Mode Restart" (which deletes font caches, kernel cache, and other system cache files) and then did a fresh restart and it solved the issue. I was was able to login to my HP account and HP Smart worked fine.

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1 REPLY 1

‎01-28-2022 09:41 AM

HP Recommended

Update: I did a "Safe Mode Restart" (which deletes font caches, kernel cache, and other system cache files) and then did a fresh restart and it solved the issue. I was was able to login to my HP account and HP Smart worked fine.

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