-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: HP Smart for Mac version is not working
Create an account on the HP Community to personalize your profile and ask a question
01-25-2022 08:39 AM
Suddenly, HP Smart for Mac version 13.3.0 is not working (I should say, it works but with a new screen and it tells me I must have an HP account in order to scan with my printer using HP Smart). Below are my screenshots. (I have the latest version Safari...just updated on 1/11/22)...any suggestions will be appreciated because I use my Officejet Pro 9015 to scan A LOT !!! - maybe more than I use it to print. I downloaded HP Easy Scan last night but it's pretty lame. HP Smart was great...it worked perfectly...until they screwed it up.
Solved! Go to Solution.
Accepted Solutions
01-28-2022 09:41 AM
Update: I did a "Safe Mode Restart" (which deletes font caches, kernel cache, and other system cache files) and then did a fresh restart and it solved the issue. I was was able to login to my HP account and HP Smart worked fine.
01-28-2022 09:41 AM
Update: I did a "Safe Mode Restart" (which deletes font caches, kernel cache, and other system cache files) and then did a fresh restart and it solved the issue. I was was able to login to my HP account and HP Smart worked fine.
Didn't find what you were looking for? Ask the community