HP Smart not loading

[jdoyle51]

Hello

Have a lot of issues with scanner not connecting, try to update and sometimes success, mostly not.

Firmware updater spins and doesn't play ball.

HP Utility I'm guessing is not compatible with Mac Os Cantalina, 

I've never seen any info to say that HP Smart replaces Utility?

HP Smart downloaded to iMac desktop, opens, but then hangs on an error message ; open browser window to connect - or something very similar

I've tried different browsers but same result.

Any fixes out there?

Thanks

[Betty0610]

@jdoyle51

Welcome to the HP Support Community.

I'd be happy to help.

What is the version of HP Smart App being installed?

Let us know 🙂

Thanks!

[jdoyle51]

Hi Betty

SmartApp Version; 13.6.0

only just downloaded it.

As well as latest Firmware update; 1.6.1.4

constantly getting scan error when scanning message too.

using iMac OS; Catalina 10.15.7 

Thanks

John

[Betty0610]

Are you able to copy?

[jdoyle51]

Am I able to copy what?

Please be more precise

[Betty0610]

Are you able to make a standalone copy from the Printer?

[jdoyle51]

yes

AND 

I have now been able to get Smart working, so thank you, case closed

I don't know how, the browser page that was not appearing - as suggested by dialogue box within Smart - 

When I closed all but Safari, HP website did appear but not the connecting to Smart page.

Then, next time the Smart page did appear in my chosen browser - Brave - and am able to scan and so far again and again.

Which was another issue, previously Scanning would work, then for no reason not then work, then not etc etc.

So hopefully Smart is more stable for the future.

Finally.... still an issue....can't update Firmware

[Betty0610 · Accepted solution]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!