HP Smart printer status unknown

[JeroenProost]

Hello,

Every single time I open HP Smart, as well as on my Windows 11 and on my Windows 10 laptop, it says "Printer status unknown".  I can print, but I can't use the scanner function.

Yes, re-installing helps, but I don't want to do that every single time !  I also tried to download and install the full drivers package of my printer (HP OfficeJet 8012e), but the only option I got on https://support.hp.com/ is to download... HP Smart...

HP, please fix this !  The internet is full of this problem, but no solution...

Thank you very much,

[JeroenProost]

Hello ? Anybody here ? ...

[sandytechy20]

@JeroenProost

Welcome to the HP support community.

I understand that you are getting a scanner connection error, I am glad to assist you.

Use HP Print and Scan Doctor (Windows)

• Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
• Make sure paper is loaded in the main tray, and then turn on the printer.
• Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
• On the welcome screen, click Start to select your printer and run the diagnostic.
• If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.

Check Windows Image Acquisition settings

• Windows Image Acquisition (WIA) allows communication between the computer and the scanner. If WIA is not on or running correctly, scan jobs can fail.
• In Windows, search for and open View local services.
• Next to Windows Image Acquisition (WIA), check the Status and Startup Type.
• If the status is 'Started' or 'Running' and the Startup Type is 'Automatic', WIA is working correctly. No further action is required.
• If the status is 'Disabled' or blank, continue with these steps.
• Right-click Windows Image Acquisition (WIA), and then select Properties.
• On the General tab, select Automatic from the Startup type drop-down.
• Under Service status, click Start.
• If the Start button is grayed out, return to the Services list and make sure the following services are running and set as Automatic.
• DCOM Server Process Launcher
• Remote Procedure Call
• RPC Endpoint Mapper
• Shell Hardware Detection
• Try to start WIA again.

Refer to this HP support document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.