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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Smart printer status unknown

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03-28-2022 02:52 AM
Hello,
Every single time I open HP Smart, as well as on my Windows 11 and on my Windows 10 laptop, it says "Printer status unknown". I can print, but I can't use the scanner function.
Yes, re-installing helps, but I don't want to do that every single time ! I also tried to download and install the full drivers package of my printer (HP OfficeJet 8012e), but the only option I got on https://support.hp.com/ is to download... HP Smart...
HP, please fix this ! The internet is full of this problem, but no solution...
Thank you very much,
04-04-2022 08:39 AM
@JeroenProost
Welcome to the HP support community.
I understand that you are getting a scanner connection error, I am glad to assist you.
Use HP Print and Scan Doctor (Windows)
- Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
- Make sure paper is loaded in the main tray, and then turn on the printer.
- Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
- On the welcome screen, click Start to select your printer and run the diagnostic.
- If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.
Check Windows Image Acquisition settings
- Windows Image Acquisition (WIA) allows communication between the computer and the scanner. If WIA is not on or running correctly, scan jobs can fail.
- In Windows, search for and open View local services.
- Next to Windows Image Acquisition (WIA), check the Status and Startup Type.
- If the status is 'Started' or 'Running' and the Startup Type is 'Automatic', WIA is working correctly. No further action is required.
- If the status is 'Disabled' or blank, continue with these steps.
- Right-click Windows Image Acquisition (WIA), and then select Properties.
- On the General tab, select Automatic from the Startup type drop-down.
- Under Service status, click Start.
- If the Start button is grayed out, return to the Services list and make sure the following services are running and set as Automatic.
- DCOM Server Process Launcher
- Remote Procedure Call
- RPC Endpoint Mapper
- Shell Hardware Detection
- Try to start WIA again.
Refer to this HP support document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee