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HP Recommended
HP OfficeJet 8012e All-in-One Printer
Microsoft Windows 11

Hello,

 

Every single time I open HP Smart, as well as on my Windows 11 and on my Windows 10 laptop, it says "Printer status unknown".  I can print, but I can't use the scanner function.

 

Yes, re-installing helps, but I don't want to do that every single time !  I also tried to download and install the full drivers package of my printer (HP OfficeJet 8012e), but the only option I got on https://support.hp.com/ is to download... HP Smart...

 

HP, please fix this !  The internet is full of this problem, but no solution...

Thank you very much,

2 REPLIES 2
HP Recommended

Hello ? Anybody here ? ...

HP Recommended

@JeroenProost

 

Welcome to the HP support community.

 

I understand that you are getting a scanner connection error, I am glad to assist you.

Use HP Print and Scan Doctor (Windows)

  • Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
  • Make sure paper is loaded in the main tray, and then turn on the printer.
  • Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
  • On the welcome screen, click Start to select your printer and run the diagnostic.
  • If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.

 

Check Windows Image Acquisition settings

  • Windows Image Acquisition (WIA) allows communication between the computer and the scanner. If WIA is not on or running correctly, scan jobs can fail.
  • In Windows, search for and open View local services.
  • Next to Windows Image Acquisition (WIA), check the Status and Startup Type.
  • If the status is 'Started' or 'Running' and the Startup Type is 'Automatic', WIA is working correctly. No further action is required.
  • If the status is 'Disabled' or blank, continue with these steps.
  • Right-click Windows Image Acquisition (WIA), and then select Properties.
  • On the General tab, select Automatic from the Startup type drop-down.
  • Under Service status, click Start.
  • If the Start button is grayed out, return to the Services list and make sure the following services are running and set as Automatic.
  • DCOM Server Process Launcher
  • Remote Procedure Call
  • RPC Endpoint Mapper
  • Shell Hardware Detection
  • Try to start WIA again.

Refer to this HP support document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.