HP Smart says there's update. Won't update. Removed APP.. App won't reload

[69Superbee]

Went to run HP Smart and it indicates there an update. Tried updating and it won't. Removed App. Restarted computer Tried to download app and it does nothing. Tried several times from different locations. It shows I own the app but won't download it.

[KrazyToad]

@69Superbee

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and then restart your computer before downloading the HP Smart App

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the HP Smart App from Microsoft Store

Thank you

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