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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JTBramley
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HP Smart wont download I get a message "you own this app" I have a HP Envy5020 printer.

HP Recommended
Microsoft Windows 10 (64-bit)

HP Smart locked up and wouldnt load so I uninstalled and tried to download the app but it hangs with a message saying I own the app and a green tick

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TEJ1602
HP Support Agent
HP Support Agent
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@JTBramley, Welcome to HP Support Community!

 

Try the below suggestions to isolate and resolve the issue-

 

1)Uninstall HP Smart

 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update. If you are accessing Windows 10, then these steps are for you.     

  • Hit the Start menu and write an update. After that, click on the “Check for updates” option.     
  • Tap on the “Check for updates” option.     
  • After clicking on that option, Windows will install the updates automatically.   
  • When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

 

3) Update Printer Firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

4)Reinstall HP Smart

 

If the error persists, use this link to download and install install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,555
Message 2 of 4
Flag Post
HP Recommended

@JTBramley, Welcome to HP Support Community!

 

Try the below suggestions to isolate and resolve the issue-

 

1)Uninstall HP Smart

 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update. If you are accessing Windows 10, then these steps are for you.     

  • Hit the Start menu and write an update. After that, click on the “Check for updates” option.     
  • Tap on the “Check for updates” option.     
  • After clicking on that option, Windows will install the updates automatically.   
  • When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

 

3) Update Printer Firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

4)Reinstall HP Smart

 

If the error persists, use this link to download and install install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

JTBramley
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Thanks I now have managed to download HP Smart you help much appreciated

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,555
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@JTBramley

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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