HP Solution Center Not Working (probably flash issue)

[robert952]

I installed HP Scan and Capture for my All-In-One.  I find that the scan time for an image is abysmal (very slow).  While this software is a solution.  But it definitely is a big step down from HP Solution Center. 

I hope someone can get a message to HP that scan and capture is a poor substitute.  We no longer have the features HP Solutions gave us with making adjustments on the fly (though some features may be scanner specific - I am using a C310 that has provided me excellent service over the years.  

[mross08083]

When I hit the select twain button I do not get the "My printer" selection as an option  just twain. Any ideas?

[Dragon-Fur]

@mross08083 

Edits - Updates 2

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 Solution Center GUI - Main Menu - is based on Flash.

Flash is gone and is never coming back.

The GUI that opens the main Solution Center software menu depended on Flash.

HP Document:

HP Printers - HP Solution Center doesn't open 

==============================================================

Flash Player is permanently disabled as of 12-Jan-2021

The HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html

==============================================================

Print software still works with applications. 

Tools and other status reports are explained in your printer's User Guide.

Some of the possible solutions for Scan...

Start Scan using HP Scan executable.

You might be able to simply start HP Scan / Scan using the program executable.

For example:

The old Solution Center Scan software is located in "Digital Imaging"

The name of the scan executable varies.

C:\Program Files (x86)\HP\Digital Imaging\bin\

OR

C:\Program Files\HP\Digital Imaging\bin\

Find and Double-Click on scan File name / executable.

For example:

hpiscnapp.exe 

OR

hpqkygrp.exe

What else?

Various Software / Applications for Scan

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

and...

Programs / Software like  Paint (mspaint) can be used to scan.

and...

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

and...

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

Example

Scan_and_Capture_Document-Photo_Settings_1

What else?

Very Nice features and worth a try...

HP Scan Extended

• Download-Save-Install >  HP Scan Extended 
• HPSE is a subset an older Full Feature Software suite. 
• HPSE features are very similar to the HP Scan Software released after 2015.
• Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
• OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
  • Right-Click HPScan.exe > Select Pin to Taskbar
  • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
  • Right-Click HPScan.exe > Select Pin to Start

• HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

Example

NOTE:  Setup is similar for both Image JPEG and PDF scanning

Some options are model dependent.

>>>> Be sure to check / adjust the settings in More >

HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1E

What else?

Irfanview requires installation of third party software

Irfanview > Brilliant Free Photo Viewing and Print Software

 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

• Create a Restore Point (optional, recommended)
• Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
• Additional information at the website, including:  FAQ

NOTES

• Both 32bit and 64bit versions for Windows are available.
• Irfanview is also available as an Windows 10 Application from the Microsoft Store

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:  https://www.fosshub.com/IrfanView.html

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

How to find Help within the Irfanview software

Once installed, open the software > tab Help

Example help entry:

Vertical/Horizontal Flip

• Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
• Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.

Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.

============================================================

Example - Irfanview - Scan Setup

Acquire / Batch Scanning

Irfanview_Scan_Images_1

Irfanview can be used for printing images / photos.

Example - Simple Print

Irfanview_Print_to_Size_2

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[mross08083]

Thanks, still cannot get anything working. I am close to abandoning this effort for a different printer. It should not be this hard to get something working that worked up till a day ago. I don't think my printer has the correct TWAIN driver. If it does nothing seems to be able to find it. The IrFanviewer has an HP_TWAIN in it but does not work. I have tried HPScan Extended that does not work. I tried IRFanViewer coupled with HP Scan and capture, that does not work. I really think it is time for HP to step up and fix this issue. I am frustrated and pissed at this point. I liked my HP but I have spent all day and have gotten no where. I do not want to replace it but I am running out of options.

[rykm]

I have a Photosmart D110, and it has an included web interface. So if you find the IP address for the printer on your network, you can go to that address in a browser ( e.g. https://192.168.1.125) and get a web interface that allows you to scan, check ink levels, and do many of the things that the Solution Center allowed you to do.

I don't know which other HP printers have this same built-in feature.

[babalouis]

You may need to set up your printer as a TWAIN source if it does not show up in the list of TWAIN sources. I am not sure exactly anymore how that is done since I probably did this a long time ago.  But once your printer has been set up as a TWAIN source, then you can select it as a source for scanning in a number of different applications that support scanning.

[Tig77]

I found the solution! - https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Digital-Imaging-Monitor-doesn-t-work...

All the best!

[mross08083]

If you have already uninstalled the HP software can you then reinstall it with this solution? I thought my software corrupted, as I was unaware of the flashplayer timeout. So I uninstalled the hp software then attempted to reinstall a good version or so I thought. I keep blowing up with a windows 8 error, even though I am running window 10. I hope it had to do with a bad flashplayer, So from the sound of this with a working flashplayer I "should" be able to re-install successfully. I hope.

[Knighty182]

I've had this problem today. As far as I can tell its because Adobe have discontinued flash player as on 1st Jan.

I wonder if that's why? Will HP come up with an alternative and resolution. 

Its typical. I literally haven't needed the solution centre for years. The day I decide to use my printer after re-filling the cartridges I find this.

Now I cant run a cartridge cleaning cycle 

[KRaguso102]

I am having the exact same issue...need information on my printer cartridges as well as the ability to scan and the like from my desktop.  One would think this would have been thought of as a preventative measure for HP users.