cancel
Showing results for 
Search instead for 
Did you mean: 
New member
5 4 0 0
Message 1 of 11
555
Flag Post

Solved!

HP Solution Center does't work after Adobe Flash player unistalling

HP Recommended
Microsoft Windows 10 (64-bit)

HP Solution Center does't work after Adobe Flash player unistalling

 

I reinstall hp B109 n drivers but  HP Solution Center opens a blank page

I cannot scan anymore

 

thanks and regards

 

10 REPLIES 10
Level 17
Level 17
30,452 30,170 5,214 12,073
Message 2 of 11
Flag Post
HP Recommended

Hi,

Flash Player is retired and no longer working, the HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html


You may install HP Scan Extended, then open the HP Scan Extended from the Programs menu and you should be able to scan:

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Level 2
2 2 0 11
Message 3 of 11
Flag Post
HP Recommended

I just tried installing that but when I try to run the program I just get a pop-up that says "The HP Imaging Device was not found".

Reply
0 Kudos
Level 17
Level 17
30,452 30,170 5,214 12,073
Message 4 of 11
Flag Post
HP Recommended

Hi @blaise11,

Please make sure the HP Digital Imaging Monitor is Running as listed under Step 5 below:

https://support.hp.com/us-en/document/c02450835

 

If it was not installed, make sure the full software is reinstalled first, including the HP Digital Imaging Functionality software.

 

If the issue remains, try following below version of the HP Print and Scan Doctor by selecting Fix Scanning:

https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Please let me know its results with much details (or a screenshot would even be better) as possible.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Level 3
50 49 1 5
Message 5 of 11
Flag Post
HP Recommended
Reply
0 Kudos
Author
New member
5 4 0 0
Message 6 of 11
Flag Post
HP Recommended

Thanks

 

Using

HP Print and Scan Doctor by selecting Fix Scanning:

I can scan PDF document but it is a  tortuous path

Reply
0 Kudos
Author
New member
5 4 0 0
Message 7 of 11
Flag Post
HP Recommended
  1. Download and run the Adobe Flash Uninstaller direct from Adobe here (instructions provided on this page how to fully remove Adobe Flash Player) - https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_...
  2. Restart your computer
  3. Download the second-last version of Adobe Flash Player - v32.0.0.344  (which is the one before the latest version) -  from archive.org - http://archive.org/download/flashplayerarchivedversions2/357/fp_32.0.0.344_archive.zip
    (You can't download it direct from Adobe anymore because it's been discontinued)
  4. Extract the ZIP file, and go into the 32_0_0_344 folder (not debug) and run the file flashplayer_32_0r0_344_winax.exe (this is the ActiveX version of Adobe Flash Player which is used by Internet Explorer and is the one used by HP Digital Imaging Monitor).  Be sure to select "Never check for updates (Not recommended)" in the settings that pop-up after installation so that it won't update to the latest version and get disabled again

After point 4:

 

First message Box:

 

Adobe Flash Player ActiveX Installer Information

 

Your Microsoft Internet Explorer browser includes the latest version of the Adobe Flash Player built-in.
Windows Update will inform you when new version of the Flash Player are available.

 

Second message Box:

 

Adobe Flash Player
InstallShield Wizard Completed


The Wizard was interrupted before Adobe Flash Player 32 ActiveX could be completely installed.
Your system has not been modified. To complete installation at another time, please run setup again.
Click Finish to exit the wizard.

 

 

Sorry  . Windows with F & I is still present

 

Thanks

Regards

 

Reply
0 Kudos
Author
New member
5 4 0 0
Message 8 of 11
Flag Post
HP Recommended

I tried  HP Scan Extended

 

it's OK

 

Thanks

Reply
0 Kudos
Author
New member
5 4 0 0
Message 9 of 11
Flag Post
HP Recommended

Only on thing

I found 2 app  in C:\Program Files (x86)\HP\Digital Imaging\bin

hpiscnapp.exe

hpqkygrp.exe

 

hpiscnapp runs photo HP scanning

it is ok

 

hpqkygrp runs PDF HP scanning

But it doesn't run

Some command parameters are missing

Does someone know the exact syntax for hpqkygrp  ?

 

 

 

 

 

Reply
0 Kudos
Level 3
50 49 1 5
Message 10 of 11
Flag Post
HP Recommended

@Alf63 wrote:
  1. Download and run the Adobe Flash Uninstaller direct from Adobe here (instructions provided on this page how to fully remove Adobe Flash Player) - https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_...
  2. Restart your computer
  3. Download the second-last version of Adobe Flash Player - v32.0.0.344  (which is the one before the latest version) -  from archive.org - http://archive.org/download/flashplayerarchivedversions2/357/fp_32.0.0.344_archive.zip
    (You can't download it direct from Adobe anymore because it's been discontinued)
  4. Extract the ZIP file, and go into the 32_0_0_344 folder (not debug) and run the file flashplayer_32_0r0_344_winax.exe (this is the ActiveX version of Adobe Flash Player which is used by Internet Explorer and is the one used by HP Digital Imaging Monitor).  Be sure to select "Never check for updates (Not recommended)" in the settings that pop-up after installation so that it won't update to the latest version and get disabled again

After point 4:

 

First message Box:

 

Adobe Flash Player ActiveX Installer Information

 

Your Microsoft Internet Explorer browser includes the latest version of the Adobe Flash Player built-in.
Windows Update will inform you when new version of the Flash Player are available.

 

Second message Box:

 

Adobe Flash Player
InstallShield Wizard Completed


The Wizard was interrupted before Adobe Flash Player 32 ActiveX could be completely installed.
Your system has not been modified. To complete installation at another time, please run setup again.
Click Finish to exit the wizard.

 

 

Sorry  . Windows with F & I is still present

 

Thanks

Regards

 


Hi @Alf63,

 

Another user (@Jim412) has posted a solution that's confirmed to work if you're on Windows 10 - https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Solution-Center-Not-Working-probably...

 

Hope this helps!  Good luck!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation