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01-24-2021 09:21 AM
Product: HP Officejet 4500
Operating System: Microsoft Windows 8.1 (64-bit)
The HP Solution Center software no longer works. When I click on the HP icon to open the Solution Center, what comes up is in the attached screen capture...a white screen with the letter F and a white letter i in a blue circle. The screen just stays without doing anything and there are no options to click on.
The software had been working fine a few days ago; this change seems to have occurred all by itself. Downloading and again installing the software from the HP site made no difference. Does anyone have any idea what has happened?
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