HP Solutions Center

[CaEls]

I've had HP Solution Center on my computer for at least 18 months.  All of a sudden, it doesn't work because it says the device installation is not complete.  I uninstalled and re-installed.  Still same message.  The printer works--wireless!  I know it's connected.  Why does the Solutions Center not work?  The Solutions Center is on my desk top--but it won't run.

[greenturtle]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[CaEls]

Unfortunately, this did not work.  Any other suggestions?

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

[CaEls]

This, I'm sure, is a question that I should know the answer.  First it's asking if I'm having trouble installing or uninstalling.  Since you said to uninstall, I clicked uninstall.  I assumed I should uninstall all HP items listed as this printer is the only HP product I have.  Howevver, it won't let me select all.  What is the name of the item I should uninstall.  I don't see the one that, to me, looks like the full driver.  These are my choices:

HP Customer Service Experience

HP Support Assist

HP Solutions Framework

HP Update

HP App Studio

HP Product Assistant

HP Diagnostic Alert

HP SSupply

[greenturtle · Accepted solution]

Hi,

Thanks for your feedback.

Could you uninstall all and then reinstall again?

Thanks.

[CaEls]

I finally went to the uninstall on Control Panel and uninstalled everything HP.  Not being a computer expert, this was somewhat scary, especially since I did not know why all of a sudden I had the problem.  Then I reinstalled the full driver.  Amazingly, it worked.  Thanks for help.

[greenturtle]

Hi @CaEls,

Glad to hear that your issue is resolved and all is working well now.

Thanks for working with us to resolve your issue!

Have a nice day!

[zen970]

On my Windows 7 ,I have the same problem with HP solution center, tried all the options suggested, but keep getting the same response: "Device Installation is not complete".

It worked for several years just fine with the HP 4680 Photosmart.

I also use a HP 6520 and a HPlaser 3015.

I would welcome any suggestions.

Thanks!